CrankPal in a bike shop: quotes, work orders, parts and payment, start to finish

Duration 3:52 · captions in en-GB · published 4 August 2026

A real bike shop, start to finish: the quote promised over the phone, the bike on the stand, the part to order, checkout and the invoice. This is CrankPal as it is actually used — no slides. Chapters and the full transcript are in the panel beside the video.

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Transcript

The full spoken text, with the time each line is said: pick a line to play the film from there.

0:00The quote you promised over the phone, and never sent?
0:04The customer who's rung three times, just to ask if their bike is ready yet?
0:10The part that should've been ordered Thursday?
0:14A shop never loses money while it's fixing bikes. It loses money in the downtime between one repair and the next.
0:24Signing up for CrankPal takes no time at all, and it starts with just three fields. Your shop's name, your name, and your email address.
0:34CrankPal instantly suggests the web address you'll give your customers — or you can pick your own.
0:41And your shop's online — right away.
0:45Inside, there's already a service menu ready to go: full service, chain, brakes. The prices are yours to adjust.
0:55Cranky, the virtual assistant, only asks how many of you there are — then steps aside. Because there's a bike waiting.
1:06Tuesday, nine a.m.: the phone rings. A bike with gears that need indexing and brake pads that are just about gone. Emily's bike.
1:17You don't write the quote by hand — you just pick the jobs. They're already on your service menu, with the prices preset.
1:26And the part you don't have in stock? You'll find it in the parts catalogue — ready to drop straight into the quote, before you've even promised a date.
1:36Send.
1:38Emily opens it on her phone, in the queue at the Post Office. Your name and your logo are on the page: she's doing business with you.
1:48One tap, and it's accepted. And that yes stays on record, with the date and time. No more arguments about who said yes.
1:59When Emily brings it in, the bike arrives with its own file: photos, the faults she reported, a signature right on the screen.
2:09And the clock starts, with a click. Not to rush you — but to tell you, once the job's done, what it really cost.
2:19Every part you fit comes out of your stock on its own.
2:23Emily, meanwhile, hasn't rung once. She keeps tabs on her bike from her phone, the way you'd track a parcel.
2:32Bike's ready. Emily taps her card on your phone: paid. The card machine is your phone.
2:39And without leaving CrankPal, the invoice takes a single click — created, sent, and saved with the job. Your hands are already on the next bike, and the paperwork's already done.
2:54First job done. And CrankPal's software? You've already learned it without noticing — just by doing the work.
3:04And that's not all. While you were cashing up, something happened — without you lifting a finger.
3:12A cyclist opened the CrankPal app on their phone, looked for a shop close to home — and found yours.
3:20The appointment came in on its own. The first customer you didn't have to go looking for.
3:28For your customers, CrankPal stays out of sight. For the cyclists out there, it's a map. And from then on, the map works for you.
3:39CrankPal.
3:41More customers in the shop, less time on paperwork.
3:46Free to start, and free forever, at crankpal dot com.