From booking to payment: here's what you do every day with CrankPal in your workshop, explained screen by screen.
Today's appointments, monthly revenue, open jobs, payments due and unread messages — all on one screen. AI predictive leads flag the customers who are ready for their next service.
Every customer message — WhatsApp, Email, Facebook, Instagram and the CrankPal app — flows into a single Master Inbox. Reply straight from the platform, with the customer profile one click away.
A calendar view with daily workload, the status of every booking and a dashed border for at-home jobs. Bookings from the CrankPal app land in your agenda automatically.
Put labour and parts together, send it to the customer and see whether they opened it and what they answered. When they accept it becomes a work order in one click, with nothing to retype. If they change their mind you create a revision and the history stays.
AI diagnosis with recommended work, an intake check-in with photos and signature, bike health synced from the app. Several mechanics work together in real time: you see who's viewing the job and message a colleague without leaving the sheet.
You strip it down, you find the worn part, you send the request with the reason and a photo: the customer answers from WhatsApp, email or the app. Below the threshold you set, it approves itself. No chasing people by phone and no argument over the final bill.
For workshops that go to the customer: the day's route is optimised on the map to drive fewer kilometres, spend less fuel and serve more customers. Distance, driving time and day length are calculated for you.
Sell accessories and parts at the counter with automatic stock deduction. Get paid your way: cash, card on an external POS, SumUp Tap to Pay contactless on your phone, or a payment link the customer settles from their smartphone.
Issue invoices and commercial documents straight from the platform, with XML ready for the SDI, PDF printing and credit notes. Everything is linked to the job and to payments, with no external software.
Log the components once and from there the software estimates wear from the kilometres ridden: chain, cassette, pads, each with its own health. You see what is about to go before it breaks, and turn it into a single quote covering every part.
Every part with its stock level, price and minimum threshold: when it drops below, you see it straight away and order from the right supplier. Stock is drawn down automatically when you close a job or sell over the counter, and you print labels from here.
In real time you see who's working, on a break or off shift, the active timers on each job and a live timeline of all workshop activity. The team chat keeps everyone aligned without leaving the platform.
Invite your team and give each person a role — admin, manager or mechanic — with granular, section-by-section permissions. Manage access, password resets, integrations, checkout setup and data backups from a single panel.
It is not a cut-down version: it is the full software, fitted to a phone screen. Open the job with the bike in front of you, tick off the work, start the timer and close with a receipt or an invoice without walking back to the counter.
Create your free account: the platform is live in 2 minutes, no credit card. And the moment you use it, you're on the CrankPal app map.
